Shipping policy

Shipping Policy

Thank you so much for supporting our handmade home décor studio. Each piece is thoughtfully made with care, and we truly appreciate your patience while we prepare your order.

Processing Time

All of our items are handmade, which means no two pieces are exactly alike.

Orders are typically processed within 3–7 business days unless otherwise noted on the product page.
Custom or made-to-order items may require additional time to create.

Once your order ships, you’ll receive an email with tracking details.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and order size.

Estimated delivery times (after processing):

Domestic orders: X–Y business days
International orders: X–Y business days

Please note that delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

Carriers

We ship using trusted carriers such as USPS, UPS, or FedEx to ensure your items arrive safely.

International Shipping

If international shipping is available:

Customers are responsible for any customs duties, taxes, or import fees required by their country.
We are not responsible for delays caused by customs processing.

Incorrect Addresses

Please double-check your shipping details at checkout.
We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

Once your order has been handed over to the carrier, delivery timing is outside our control. If your package appears delayed or lost, please reach out and we’ll do our best to help.

Damaged Items

We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of:

The item
The packaging

This helps us quickly assist you with a replacement or refund in line with our return policy.

Questions?

If you have any questions about shipping or your order, feel free to contact us at:
dk2dzines@gmail.com
We’re always happy to help.